Katie has hands on marketing experience and creating all-inclusive marketing campaigns for clients utilizing traditional media, new media, and event marketing. She has worked with media agencies and clients of various sizes, in all different industries. She has been on the sales side of operations as a salesperson and Sales Manager for a group of radio stations. Katie loves creating, building, and maintaining relationships with clients, media, and teaching, so being able to teach media to sales teams is the best of both worlds.
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It’s that time of year where we are all busy with all the things. From Thanksgiving through the end of the year, it seems like there is always something going on from holiday parties, kids holiday events at school, or just daily life. There is no doubt that retailers love this time of year, but one particular business that sees an increase in business is restaurants. I never knew that the hardest question I would have to answer as an adult would be “what are we having for dinner?”, so anytime there is an option for convenience with dining out, I am in!
As families juggle work, school, and extracurricular schedules, one trend has emerged stronger than ever: dining out. In recent years, busy families have shifted towards dining out more often, seeking a way to enjoy meals without the effort of cooking at home. However, with inflation affecting household budgets, they’re also focusing on convenience and value when choosing where and how they dine.In a recent study from AdMall, it was found that families are dining out more than ever, but prioritizing convenience and value, and that is something I feel to my core. As a working mom of two young kids, when I am looking for a place to eat, or even grab take out, I want something that is kid-friendly and fast.Here are some stats and findings from the Family Dining Trends Study, Affinity Group, 2024 for places like full service, fast casual and quick serve restaurants, food delivery services, pizza restaurants/delivery, or any company targeting restaurant food delivery orderers (those ordering twice a week):
74% of families report dining out more often this year compared to last, indicating a significant shift towards convenience in family dining habits.
60% of families dine out specifically to save time and effort, highlighting the importance of convenience in dining choices.
41% of families prioritize a diverse selection of menu options when choosing a restaurant, emphasizing the need for variety in offerings.
42% of families seek good value for their money, indicating that affordability is a key factor in dining decisions.
58% of families actively look for deals and discounts before deciding on a restaurant, underscoring the impact of economic factors on dining habits.
29% of families are more likely to return to a restaurant if they participate in a loyalty program that provides rewards or discounts.
Over 80% of families have a favorite restaurant they visit frequently, indicating the importance of customer loyalty in the dining industry.
88% of diners have had a memorable dining experience, with food quality being the primary factor influencing their desire to return.
89% of diners plan to share their positive dining experiences, primarily through word of mouth, which can enhance a restaurant's reputation.
67% of families have experienced a bad dining experience this year, with food quality being the leading cause for negative feedback.
60% of diners who had a bad experience cited food quality as the reason they would not return, highlighting the critical importance of maintaining high standards.
Recapturing diners after a bad experience is challenging, with half or fewer willing to return only in response to a refund or significant discount.
If you have a list of previous customers or a loyalty program, you can use that to reach just those people and provide them with special offers and entice them to come back and dine with you. Here is an example of an email I received from a local pizza shop. Since I have used online ordering with them in the past, they have my contact information, and now I receive weekly deals via email and on Facebook from them. This targeting strategy, Custom Audience Matching, is available with Display, Native, Social Mirror, OTT, Online Audio, Video, Facebook/Instagram, Amazon, and LinkedIn.
What is also nice about Custom Audience Matching, is being able to take that list and stretch it even further with a Lookalike Audience. This is reaching people with similar characteristics on that initial list, finding them while they are online and then serving them your ads while they are browsing on various websites and apps. For example, if Chris P. Bacon down the road has similar behaviors to me, s/he could now be served this Sal’s ad through using a Lookalike Audience.To back up how much of an impact digital ads have when it comes to reaching consumers’ attention for restaurants:
8% of Restaurant Food Delivery Orderers (twice a week) took action after seeing an ad on a social media site or app. (great opportunity for Facebook, Instagram, and/or TikTok advertising)
4% of Restaurant Food Delivery Orderers (twice a week) took action after seeing an ad on a streaming TV service in the past year. (great opportunity for an OTT, Social Mirror OTT, or Amazon OTT campaign)
1% of Restaurant Food Delivery Orderers (twice a week) responded to video pre-roll ads in the past year. (great opportunity for Video, YouTube, or Native Video ads)
6% of Restaurant Food Delivery Orderers (twice a week) have responded to digital display ads in the last 12 months. (great opportunity for a Display, Social Mirror, or Mobile Conquesting campaign)
0% of Restaurant Food Delivery Orderers (twice a week) already have a company name in mind when they begin to search for a business online. (This stresses the importance of always advertising to create top-of-mind awareness so that when people do want to go out to eat, or order take out, your business is the first place they think of)
Dining out is more popular than ever, and for good reason. As families balance the demands of modern life, the convenience and value offered by restaurants make dining out a practical choice, for both parties! Whether it’s grabbing takeout for a quick meal on the go or sitting down to share a family-sized meal, the way we dine out has adapted. Restaurants that prioritize family-friendly options, convenience, and budget-conscious choices are likely to thrive in this ever-evolving landscape. By strategically selecting restaurants that meet their needs, families can enjoy a break from cooking without breaking the bank and for restaurants, by strategically selecting their ideal target demographic with an enticing offer and/or message, they can win that share of the (pizza) pie.
We wanted to dig in and give you some insights into digital marketing trends that businesses should consider in 2025, focusing on strategies such as social media video, SEO (and how AI now impacts it and zero-click searches), and OTT (over-the-top) advertising.
The holiday shopping season is the Super Bowl of retail. Every brand, big or small, is vying for consumer attention, and traditional advertising methods just aren’t cutting it anymore. Enter Connected TV (CTV) and Over-The-Top (OTT) advertising, a game-changing strategy that allows brands to meet shoppers right where they are—on their favorite streaming platforms.
Storytelling, one of society’s greatest tools in sharing the narrative that you want people to understand, has changed a lot since the days of fireside chats and Shakespearean stages.